We answer in writing, so you keep a record of every exchange. Please include your order number, the product reference and what your message is about.
Write to us
What helps us
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Order or delivery
The order number and a description of the situation.
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Defect
The reference, delivery date, a description of the defect and, if useful, photos.
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Withdrawal
A clear statement is enough; you do not have to give a reason.
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Personal data
The right you wish to exercise; do not send an identity document unless we ask with a reason.
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Product safety
Stop using the product if necessary and give the batch or serial number.
The seller
INOVA DIGI-TECH — SAS
Bâtiment D1, 16 rue de la Côte, 54000 Nancy, France
contact@esthetic-point.com
The Nancy address is the registered office and the address for legal correspondence. It is neither a shop nor a returns warehouse: the address for sending a product back is given in the instructions for your order. See also the legal notice.