If you change your mind
When you buy as a consumer, you can tell us you are withdrawing within 14 days of receipt, without giving any reason. If the products of one order are delivered separately, the period runs from receipt of the last one.
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By email
A clear statement sent to contact@esthetic-point.com is enough.
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With the model form
Copy or print the withdrawal form.
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No prior approval needed
Notice within the period is enough; a supplier’s agreement or a return number is not a condition.
How to send the product back
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Tell us
Give the order number and the items concerned.
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Receive the instructions
We send you the return address for your specific order.
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Pack it carefully
With its accessories; keep proof of postage.
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Ship within 14 days
Counted from your notice of withdrawal.
Product condition and exceptions
You may handle the product as you would in a shop, to check its nature, characteristics and functioning. Use beyond that may justify reducing the refund by the loss in value. A missing original package does not, on its own, remove the right of withdrawal.
The right of withdrawal does not apply to sealed goods that cannot be returned for hygiene or health-protection reasons once unsealed, nor to clearly personalised items. There is no general exclusion for all pigments, cosmetics or professional products: each case depends on the product. A defect is handled separately, including when it could only be discovered after opening.
Costs and refund
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Return costs
The direct cost of sending the goods back is yours unless we agree otherwise. For items that cannot be returned by post because of their size, the cost or an estimate is stated before purchase.
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Amount refunded
For a full withdrawal: the price paid and the standard delivery cost. The extra cost of a more expensive delivery method you chose is not refunded.
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Timing
No later than 14 days after your notice. We may withhold the refund until we receive the goods or proof that you have sent them, whichever comes first.
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Method
The original payment method, unless you expressly agree to another method at no cost to you.
The cost of bringing a faulty product into conformity is never charged as a return by choice. For a partial return, the calculation is explained item by item, with no hidden penalty.
Business purchases
A business purchase does not automatically carry the 14-day right of withdrawal. A commercial return requires prior written agreement, unless a specific legal right applies; this does not affect your remedies for defects, errors or non-performance. See the business terms of sale.
Esthetic Point remains your contact
We handle your request even when the product is shipped or collected by a logistics partner. Agreements between the shop and its suppliers do not reduce a private buyer’s legal rights.