Before you order
Your address determines whether delivery is possible, the total cost and the lead time. We deliver to France and to the other European Union countries offered at checkout.
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Delivery costs
Shown in the basket for each shipment. When an amount cannot be calculated yet, it is confirmed with you before any payment.
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Dispatch time
Shown for each shipment in working days. It is not the delivery time.
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Special territories
Islands, overseas territories and areas with a special tax or customs status have separate conditions, confirmed before you order.
Several parcels for one order
An order may be prepared in several warehouses and arrive in more than one delivery. The basket shows each shipment separately with its lead time and cost. Tracking is sent for each parcel when available. For every product sold by INOVA DIGI-TECH, your point of contact remains Esthetic Point.
Dispatch and delivery are two different times
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Preparation
The order is prepared in the relevant warehouse.
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Handover to the carrier
The parcel ships; “dispatched within 24 hours” does not mean delivered within 24 hours.
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Transit
The carrier delivers within its own lead times, which depend on the country and the service chosen.
Furniture and large equipment
Check the dimensions, weight, width of passageways, floor and access to the delivery address in advance. The order states whether delivery is kerbside, by appointment, on a pallet or with additional services. Assembly, unpacking and removal of old equipment are included only when explicitly stated.
Tracking and incidents
If tracking stops updating, or the parcel is missing or damaged, write to us with your order number. Photos and precise notes made with the carrier help us; without them a consumer does not automatically lose their rights. Do not send a parcel back without the return address we give you. See also A problem with your order.
Wrong address or nobody at home
Tell us about any correction as early as possible: once the parcel has shipped, changes depend on the carrier. Any redelivery costs are explained and agreed with you when you are legally liable for them. Refusing or not collecting a parcel is not, on its own, a withdrawal from the contract: to withdraw, follow Returns and withdrawal.