How verification works
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You post from your account
A review is linked to your customer account and the product.
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We match the review to an order
The “Verified purchase” badge appears when your account has an order for that product with the status “shipped” or “completed”.
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The review is moderated
Every new or edited review is read before publication.
Moderation
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Reasons for refusal or removal
Abuse, fraudulent content, content unrelated to the product, advertising, infringement of others’ rights or disclosure of private information.
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No editing
We do not rewrite a critical review to make it look better.
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Disputes
To challenge a decision or report a review, write to contact@esthetic-point.com.
Transparency
Every review shows its date. We do not offer anything in exchange for a review; if that ever changed, the reviews concerned would be labelled and the reward would never depend on a positive rating.
You can still make a complaint
A review does not replace a request to customer service and is not a condition of any guarantee. To resolve an issue with an order, contact us with its number.