Payment, prices and invoices

The basket and the order summary show the products, any discounts, applicable taxes and delivery. Private customers see prices including taxes. For business customers, the amount excluding VAT, the VAT and the total are itemised where required.

Only the methods offered at checkout or in our confirmation are accepted. When card payment is available, you are redirected to the secure page of our provider Stripe, which shows the amount and the currency charged: your card details never pass through our website. For a bank transfer, use only the bank details stated in our confirmation or on the invoice.

The display currency is there for convenience. Before paying, check the currency actually charged and the final amount. If your bank converts the payment, its rate and fees are governed by your bank agreement; the indicative rate on the site does not guarantee your bank’s rate. Choosing a currency does not mean delivery is possible to the corresponding country.

Your bank may ask for additional authentication. Never send a banking password or your full card number by email. The invoice shows the seller, the products and the VAT treatment applied. For any correction, contact us: issued documents are amended in line with accounting rules.

Refunds follow your rights and the cancellation or return procedure, using the original payment method unless you expressly agree to another method at no cost. A credit note or voucher is never imposed instead of a refund that is due. The time it takes to appear on your account also depends on the payment provider and your bank.