The seller remains responsible
For any product bought from INOVA DIGI-TECH, contact Esthetic Point at contact@esthetic-point.com. The manufacturer’s warranty does not replace the seller’s legal obligations, and you do not have to sort things out with the shipping warehouse yourself.
Legal guarantee of conformity (consumers)
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2 years
For a new product, a lack of conformity that appears within two years of delivery is covered by the legal guarantee; you only have to show that the defect exists.
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Repair or replacement
Free of charge, without major inconvenience and within 30 days of your request. The choice may be refused in the cases provided by law, in particular where the cost would be disproportionate.
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Price reduction or termination
In particular after a refusal, a missed deadline, major inconvenience or a persistent defect. A sufficiently serious defect justifies an immediate request; a minor defect does not allow termination.
The full statutory text is set out in our terms of sale.
Preparing your request
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Identify the product
Reference, order number and delivery date.
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Describe the problem
Symptoms and circumstances; attach useful photos without unnecessary personal data.
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Send it to us
At contact@esthetic-point.com: we tell you the next step suited to the product.
Businesses and digital elements
For business purchases, the applicable legal guarantees and our business terms of sale apply. For a product with digital elements, update obligations and their duration are stated item by item.