1. Parties and scope
INOVA DIGI-TECH, SAS, RCS Nancy 918 907 809, Bâtiment D1, 16 rue de la Côte, 54000 Nancy, France, sells under the Esthetic Point name (contact@esthetic-point.com). These terms apply to purchases made for the purposes of a professional activity; they do not exclude any mandatory protection the buyer may enjoy.
The buyer provides accurate details of its business, invoicing, the person authorised to order and, where relevant, its EU VAT number. Having a VAT number does not in itself mean exemption: the tax treatment depends on the transaction and supporting documents.
2. Products, prices and orders
The buyer checks references, variants, intended use, dimensions, compatibility and qualification requirements. Prices excluding and including VAT and all charges are stated clearly. Discounts result from an accepted offer and do not apply automatically or retroactively without agreement. Specific terms expressly agreed supplement these terms.
The content of the order is checked before confirmation and recorded in writing together with the accepted terms. An offer is valid for its stated period and acceptance method. Any substitution of a reference requires the buyer’s agreement.
3. Payment and late payment
Unless otherwise agreed in writing, the price is paid in full when ordering, before dispatch. No discount is given for early payment unless expressly stated. Where payment terms are agreed, the due date appears on the invoice and complies with the legal limits.
Late payment automatically incurs, without prior reminder, interest at the rate applied by the European Central Bank to its most recent refinancing operation plus ten percentage points (article L.441-10 of the French Commercial Code), and a fixed recovery fee of 40 euros per invoice. Additional compensation may be claimed on proof where the recovery costs incurred are higher.
4. Delivery and acceptance
The address, cost, lead time and access conditions are defined before the order is accepted. Furniture delivery does not automatically include carrying upstairs, installation or removal of old equipment: the services included are specified. The buyer reports any access constraints that could prevent delivery.
On receipt, check the number and condition of the parcels and, if necessary, record precise reservations with the carrier. Inform Esthetic Point promptly of any incident; prompt reporting helps, but the absence of a photo or a carrier note does not amount to a waiver of all your rights.
5. Cancellation and commercial returns
An online business purchase does not automatically carry the consumer 14-day right of withdrawal. Unless a specific legal protection applies, a cancellation or a return for convenience is considered case by case and requires a written agreement setting out the products, deadline, place, costs and refund. No restocking fee is withheld without clear prior agreement.
These rules do not cover claims for delivery errors, defects, non-conformity or non-performance. Do not send any product to Nancy: ask for the relevant logistics instructions.
6. Guarantees and liability
We perform our contractual obligations and the legal guarantees applicable to sales between businesses. The consumer legal guarantee of conformity does not automatically apply to business purchases. Commercial guarantees are stated per reference. Referring you to the manufacturer does not release the seller from its own obligations.
Use, maintenance, storage and the user’s qualification must meet the product’s requirements. Any refusal to provide service is reasoned. Limitations of liability do not apply to the seller’s fault, to personal injury or to liability that cannot be excluded by law.
7. Disputes and data
Any difficulty is first reported in writing to look for an amicable solution. The contract is governed by French law, subject to applicable mandatory rules. The competent court is determined by law. The rights of the company’s representatives regarding their data are described in the privacy notice.