Making a complaint
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Write to us
At contact@esthetic-point.com or by post to INOVA DIGI-TECH, Bâtiment D1, 16 rue de la Côte, 54000 Nancy, France.
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Describe the situation
The facts, your order number and the solution you would like.
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Keep the exchanges
Your complaint and our replies will help you if you take further action.
Consumer mediation
If your written complaint has not been resolved, you may use a consumer mediator free of charge. In particular, the request must be made within one year of your written complaint to us; it must not be manifestly unfounded or abusive, nor already examined or being examined by another mediator or a court.
The details of the mediator competent for Esthetic Point (name, address and website for submissions) will be published on this page as soon as the company has joined a mediation scheme.
Other remedies
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Court
Mediation does not take away your right to bring the matter before the competent court.
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European Consumer Centre
For a cross-border purchase in the EU, the European Consumer Centre in your country can inform and help you.
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Business-to-business disputes
These are not covered by consumer mediation.
The European online dispute resolution (ODR) platform closed in 2025 and is no longer an available remedy.