Help centre

Yes, for products offered to consumers. Some items are reserved for professionals or require specific training: these restrictions are shown on the product page and still apply.

Check the reference, volume, shade, size, curl and compatibility. The photo matches the selected variant or is clearly marked as an illustration. If anything is unclear or contradictory, write to us before ordering: we check the facts rather than guess.

No. The basket and wishlist do not reserve the product or its price. Availability is checked when you order; if an item runs short, we offer you options and never impose a substitute.

Products may be prepared in different warehouses. The basket shows the planned shipments, their lead times and costs. For the whole order, your point of contact remains Esthetic Point.

We deliver to France and to the European Union countries listed at checkout. The United Kingdom, Switzerland and Norway are not in the EU and are not included automatically: delivery there is confirmed case by case.

Only if the service is explicitly offered and included in the order. Check access, dimensions and the delivery conditions for bulky items in advance.

Tell us first by email: we send you the instructions and the return address for your specific order. Our registered office in Nancy is not a returns warehouse. Consumer rights and commercial returns between businesses are handled differently.

Yes. The invoice shows the sale details and the applicable VAT treatment. For a copy or a correction, contact us with your order number.

Send the order number, product reference and a description to contact@esthetic-point.com. A photo helps, but an unboxing video is not a condition of your rights.

Yes, you can exercise your rights and ask us to close your account. Some records are kept where the law requires it, for guarantees or in case of a dispute. See the privacy notice.