These general terms of sale apply to purchases of products made on esthetic-point.com by consumers. They are shown to you before you order, and the version you accept when ordering is the one that applies.
1. Scope and seller
Products are sold by INOVA DIGI-TECH, SAS with a share capital of 100 euros, RCS Nancy 918 907 809, Bâtiment D1, 16 rue de la Côte, 54000 Nancy, France, contact@esthetic-point.com, to individuals acting for purposes outside their trade, business, craft or profession. Business purchases are governed by the business terms of sale; a buyer’s status depends on the real purpose of the purchase, not only on the type of account.
A later change to these terms does not apply to contracts already concluded. Mandatory consumer protection rules apply in every case.
2. Products
The main characteristics, variant, quantity, dimensions, contents and precautions are stated on the product page. An accessory shown in a photo is included only if the product page says so. Differences in how colours appear on screen do not justify delivering another reference or a non-conforming product.
Some products require a qualification or are reserved for professionals: this restriction is stated before purchase. Our advice does not replace the manufacturer’s safety instructions or medical advice.
3. Prices and charges
Prices include all taxes. Delivery costs and, where applicable, any eco-contribution are shown before you commit; when delivery costs cannot be calculated automatically, they are sent to you for approval before any payment. No charge you have not accepted is added after the order.
The currency actually charged is shown at payment; an indicative conversion does not guarantee the rate your bank applies. Promotions state their duration, the products concerned and their conditions; any announced price reduction follows the rules on the reference price. An obvious pricing error is settled with you in accordance with the law, with no unilateral additional charge.
4. Ordering and conclusion of the contract
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Your request
You choose the products and variants, check the basket, give an exact delivery address and review the costs, lead times and these terms. You can correct your details before sending. Sending the request (“Send request”) does not commit you to pay.
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Our confirmation
We check availability and email you the order summary: products, total price, delivery costs, lead time and a link to these terms.
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Conclusion of the contract
The contract is concluded when you confirm the order by paying the confirmed amount. We then send you a confirmation on a durable medium.
If, after the contract is concluded, a product turns out to be unavailable, it is not replaced without your consent: we tell you the possible options and refund you without delay where performance is impossible.
5. Payment
The available payment methods are shown before payment. Card payment, when offered, is processed on the secure page of our provider Stripe; your bank may require strong authentication. A declined payment does not confirm the order. No deferred payment is granted unless expressly offered and accepted by you.
6. Delivery and transfer of risk
We deliver to France and to the European Union countries offered at checkout, subject to the territorial restrictions stated before purchase. The delivery date or period is given to you before the contract is concluded. Products may arrive in several parcels, which does not affect your rights against the seller. See Delivery.
INOVA DIGI-TECH remains responsible for the proper performance of the sale, including when a product is shipped by a partner. The risk of loss or damage passes to you when you, or a third party you designate other than the carrier, take physical possession of the product, unless you chose a carrier we did not offer.
In case of delay, you may require us to deliver within a reasonable additional period and then terminate the contract if delivery does not take place; immediate termination is possible in the cases provided by law, in particular where the date was essential. Amounts paid are then refunded within 14 days at the latest.
7. Right of withdrawal
Unless a legal exception applies, you have 14 days from receipt of the product to withdraw from the contract, without giving any reason. For an order of several products delivered separately, the period runs from receipt of the last product; for a product delivered in several lots or pieces, from receipt of the last lot or piece.
You may use the model withdrawal form or send any other unequivocal statement to contact@esthetic-point.com. It is enough to inform us before the period expires; a supplier’s agreement is not required. The detailed procedure is set out in Returns and withdrawal, which supplements these terms.
You send the product back no later than 14 days after informing us of your decision, to the return address given for your order — the Nancy office is not a returns warehouse. The direct cost of returning the goods is yours; for a product that cannot be returned by post, the cost or an estimate is stated before purchase.
We refund all amounts paid, including the initial standard delivery costs in the case of a full withdrawal, no later than 14 days after being informed of your decision. The extra cost of a more expensive delivery method you chose is not refunded. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier. The refund uses the original payment method unless you expressly agree to another method at no cost to you.
You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. A missing original package does not, on its own, prevent withdrawal.
8. Exceptions to the right of withdrawal
Under article L.221-28 of the French Consumer Code, the right of withdrawal does not apply in particular to goods made to your specifications or clearly personalised, nor to sealed goods unsealed after delivery that are not suitable for return for health-protection or hygiene reasons. The exception is assessed product by product: belonging to the category of cosmetics, pigments or professional products does not automatically exclude every return. Rights relating to a defect or lack of conformity remain separate.
9. Legal guarantees
The seller is bound by the legal guarantee of conformity (articles L.217-1 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). Any commercial guarantee is added to these guarantees and does not replace them. See also Guarantees and service.
Statutory guarantees for goods — mandatory information
Translation of the statutory text required by article D.211-2 of the French Consumer Code. The French version is authoritative.
The consumer has two years from delivery of the goods to invoke the statutory conformity guarantee where a lack of conformity becomes apparent. During that period, the consumer need establish only that the lack of conformity exists, not when it arose.
Where the sales contract provides for continuous supply of digital content or a digital service for more than two years, the statutory guarantee applies to that content or service throughout the agreed supply period. During that period, the consumer need establish only the existence of the lack of conformity affecting the digital content or service, not when it arose.
The statutory conformity guarantee requires the trader, where applicable, to provide all updates necessary to maintain conformity of the goods.
The guarantee entitles the consumer to repair or replacement within thirty days of the request, free of charge and without significant inconvenience.
If the goods are repaired under the statutory conformity guarantee, the initial guarantee is extended by six months.
If the consumer requests repair but the seller imposes replacement, the statutory conformity guarantee starts again for two years from the replacement date.
The consumer may retain the goods with a reduction in price, or terminate the contract and receive a full refund upon returning the goods, if:
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The trader refuses repair or replacement;
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Repair or replacement takes place after thirty days;
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Repair or replacement causes significant inconvenience, particularly where the consumer ultimately bears the cost of taking back or removing non-conforming goods, or bears installation costs for repaired or replacement goods;
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The lack of conformity persists despite the seller’s unsuccessful attempt to remedy it.
The consumer is also entitled to a price reduction or termination where the lack of conformity is sufficiently serious to justify an immediate remedy. In that case, the consumer does not first have to request repair or replacement.
The consumer is not entitled to terminate the sale for a minor lack of conformity.
Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee period until the restored goods are delivered.
These rights arise under Articles L.217-1 to L.217-32 of the French Consumer Code.
A seller who obstructs the statutory conformity guarantee in bad faith is liable to a civil fine of up to EUR 300,000, which may be increased to 10% of average annual turnover (Article L.241-5 of the French Consumer Code).
Consumers also benefit from the statutory hidden-defects guarantee under Articles 1641 to 1649 of the French Civil Code for two years from discovery of the defect. It entitles the consumer to a price reduction if the goods are retained or a full refund upon return.
10. Complaints and mediation
Complaints may be sent to contact@esthetic-point.com or by post to the registered office. After a prior written complaint that has not been resolved, you may use a consumer mediator free of charge under the conditions provided by law. Information on mediation is given on Complaints and mediation.
11. Governing law and disputes
The contract is governed by French law. This choice does not deprive you of the protection given by the mandatory provisions of the law of your country of habitual residence, where they apply (Rome I Regulation). The competent court is determined by the rules in force; no clause imposes the exclusive jurisdiction of the Nancy courts on an EU consumer.
12. Evidence, archiving and personal data
Order and payment data are kept to meet our evidence and archiving obligations, without excluding other means of proof allowed by law. You may request a copy of your contract. For an order of 120 euros or more, the contract concluded electronically is archived for ten years and you can access it on request. The processing of your data is described in the privacy notice; accepting these terms does not mean consenting to receive advertising.